All projects
IT service management
Change management, from ServiceNow to JSM
A risk-scoring model and CAB governance designed in Jira Service Management, documented end to end in Confluence.
ServiceNowreplaced for change
1risk-scoring model
6Confluence architecture pages
The situation
Change management ran in ServiceNow. Moving it to Jira Service Management meant redesigning the process, not just copying forms.
What I did
- Designed a risk-scoring model that decides how much review each change needs.
- Set up CAB governance and approvals in JSM.
- Documented the whole architecture in Confluence for the teams and auditors.
The result
Change management runs in JSM with risk-based approvals and documentation teams can follow. [Add a result: changes per month, approval time.]
JSMITSMGovernance
Have a similar project? Book a call and tell me where you are today.