All projects
Cybersecurity · Service desk
One front door for security requests
A dedicated JSM project bringing cybersecurity requests together from the digital service desk.
1security service desk
5core request types
[N]requests per month
The situation
Cybersecurity requests were scattered inside the general digital service desk.
What I did
- Created a dedicated Security Management project in JSM.
- Reduced work types to service requests, incidents, changes, architecture reviews and access requests.
- Moved the cybersecurity request types over from the digital service desk.
The result
The security team has one front door and a lean, consistent process. [Add a result.]
JSMSecurityITSM
Have a similar project? Book a call and tell me where you are today.